Designing Terms Of Service Is As Important As Designing A Product

Dropbox revised their Terms of Service (TOS) over the long weekend. That triggered a flurry of activities on Twitter. Dave Winer even deleted his Dropbox account saying that he would revisit it once the dust settles. A lot of people concluded that there's nothing wrong in the new TOS and that people are simply overreacting. And then Dropbox updated their blog post, twice, explaining that there is nothing wrong with new TOS and cleared some confusion. I would let you be the judge of the situation and the new TOS. This post is not about analyzing the new TOS of Dropbox, but it's about looking at more basic issue in product design. What we witnessed was just a symptom.

Let me be very clear - your product design includes getting the TOS and End User License Agreement (EULA) right before you open up the service. The way the most TOS and EULA are worded, an average user can't even fathom what the service actually does, what information it collects, what it shares, and most importantly what's that it absolutely won't do. It's ironic that the simplicity element of Dropbox's design — there will be a folder and that will sync — made it extremely popular and when they designed the TOS, they had to publish a blog post with two updates and 3000+ comments to explain and clarify the new TOS to the very same users. There's something wrong here.

For a product or a service to have a great experiential design, it's absolutely important to get the TOS and EULA right upfront and even validated by end users. People release their product in beta and go to a great length to conduct usability study to improve the product design. Why exclude TOS?

I have worked with some great lawyers, but they don't make a good product designer. I'm a big fan of constraints-based design. Lawyers are great at giving you constraints - the things that you can and cannot do. Start there. Get a clear understanding of legal ramifications, ask someone other than a lawyer to write a TOS, get it signed off by a lawyer, and most importantly validate by end users. Then, start the product design using those constraints. If you feel too constrained, go back and iterate on TOS. Drafting a TOS is not different than prototyping a product.

I would rather have bloggers, thought leaders, and end users critique the product design on my blog instead of TOS. I would love to work on that feedback as against getting into a reactive mode to stop the bad PR and legal consequences. Thomas Otter says "law exists for a reason." Don't exclude lawyers but please don't let lawyers drive your business. Educate them on technology and end users and most importantly, involve them early on. The lawyers are paid to be risk-averse. As an entrepreneur, you need to do the right thing and challenge the status quo to innovate without jeopardizing the end users. It's a tough job, but it can be accomplished.

I don't want to single out Dropbox. There are other companies who have gone through the same cycle and yet I don't see entrepreneurs doing things differently. In this process, the cloud gets a bad rep. What happened to Dropbox has got nothing to do with what people should and should not do in the cloud. That would be a knee-jerk response. The fundamental issue is a different one. Treating symptoms won't fix the underlying chronic issue.

15 YEARS OLD GIRL IMPREGNATED AND MAN RESPONSIBLE FOR IT TOOK FOR AN ABORTION THAT FAILED

BBI FACILITATE ARREST OF 35 YEARS OLD FOR DEFILEMENT, IMPREGNATING 15 YEARS OLD GIRL AND ABORTING FIVE MONTHS PREGNANCY IN ANAMBRA STATE. Today, at 1:26pm, We received a complaint from a concerned citizen who informed us of a 15yrs old girl brought into a hospital for medical treatment. Our intelligence team led by Director General Gwamnishu Emefiena Harrison Kenneth Nwaobi Ezika Kene and others left Asaba and arrived Ogidi Anambra state for investigation. 35yrs Chris Azuoma took the victim to hospital where she was injected and given abortion pills. She bled heavily and had complications and so decided to take her to a specialist hospital to evacuate the foetus. Getting to the hospital, we met the management and identified ourselves as Human rights group and they granted us permission to interview the victim. She confirmed the story and the perpetrator confessed forcefully having unprotected sexual intercourse with the victim. 2015 Administration of Criminal Justice permit private per

Hacking Into The Indian Education System Reveals Score Tampering

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Reveiw: Celluon Epic Laser Keyboard

The Celluon Epic is a Bluetooth laser keyboard. The compact device projects a QWERTY keyboard onto most flat surfaces. (Glass tabletops being the exception) You can connect the Epic to vertically any device that supports Bluetooth keyboards including devices running iOS , Android , Windows Phone, and Blackberry 10. On the back of the device there is a charging port and pairing button. Once you have the Epic paired with your device it acts the same as any other keyboard. For any keyboard the most important consideration is the typing experience that it provides. The virtual keyboard brightness is adjustable and is easy to see in most lighting conditions. Unfortunately the brightness does not automatically adjust based on ambient light. With each keystroke a beeping sound is played which can be turned down. The typing experience on the Epic is mediocre at best. Inadvertently activating the wrong key can make typing frustrating and tiring. Even if you are a touch typist you'll still

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