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Showing posts from January, 2014

A Design Lesson: Customers Don't Remember Everything They Experience

My brother is an ophthalmologist in a small town in India. In his private practice, patients have two options to see him: either take an appointment or walk in. Most patients don't take an appointment due to a variety of cultural and logistics reasons and prefer to walk in. These patients invariably have to wait anywhere from 15 minutes to an hour and half on a busy day. I always found these patients to be anxious and unhappy that they had to wait, even if they voluntarily chose to do so. When I asked my brother about a possible negative impact due to unhappiness of his patients (customers) he told me what matters is not whether they are unhappy while they wait but whether they are happy or not when they leave. Once these patients get their turns to see my brother for a consultation, which lasts for a very short period of time compared to how much they waited, my brother will have his full attention to them and he will make sure they are happy when they leave. This erases the unple

Google Smart Contacts May Help Monitor Blood Sugar in the Future

Google is rapidly developing new wearable technologies. Google's first attempt at wearable technology, Google Glass, has attracted a lot of press attention, but is still not available on the mass market. They also cost $1,500. Google's next foray into wearable technology maybe less flashy and less expensive, but may have a greater assistive technology impact. Google's smart contact will sit on the eye like conventional contacts, but do much more. Google's initial idea is to measure blood sugar in tears for diabetics with electronics integrated into the contact. Instead of drawing blood to monitor blood sugar Google's smart contact would analyze blood sugar within tears. This system would eliminate or reduce painful finger pricks and also allow for more frequent testing. A small LED light inside the contact would then illuminate different colors depending on the blood sugar reading. While this technology is still in development the idea is very exciting. If smart co

Microsoft and GW Micro Team Up to Offer Window-Eyes Free to Office Users

GW Micro , the makers of the Window-Eyes screen reader, has teamed up with technology giant Microsoft to offer Windows-Eyes to Microsoft Office 2010 and newer users for free. Windows-Eyes can read elements on the screen aloud allowing the blind, low-vision, and print disabled to have full access to their Windows PC. Window-Eyes can also output on-screen content to a Braille display for users who prefer Braille. This new partnership will increase the affordability of Window-Eyes and allow more people to benefit from its features. Window-Eyes normally costs almost $900 while Microsoft Office costs far less. GW Micro and Microsoft believe this new partnership will allow millions of new users to access their computers using Window-Eyes. Rob Sinclair, Microsoft's Chief Accessibility Officer says the following about this new program, "By partnering with GW Micro in this endeavor we are demonstrating Microsoft's onging commitment to provide all of our customers with the technol

Focus On Abstraction And Not Complexity

I am a big fan of software design patterns. A design pattern is a general reusable solution to a commonly occurring problem within a given context. Software design patterns are all about observing technical abstractions in complex problems by identifying patterns and applying well known solutions to them. My management style is largely based on abstractions. When things get muddy I step away from complexity for a few minutes and explore abstractions. This helps me keep in touch with the bigger picture while I look for solutions to a given problem. When you're too close to a topic you do tend to fixate on complexity leaving sight of the bigger picture. I make a conscious attempt to go between complexity and abstraction when I need to. And, that's perhaps the only way to manage it effectively in pursuit of working smart and not just working hard. Complexity invariably makes people get into an analysis paralysis mode resulting into a decision gridlock that affects the bigger pictu

PDF Expert 5: Well Designed PDF Management App with Text-to-Speech

PDF Expert 5 is a well designed PDF management app for the iPad . The app includes many useful features that allow you to read, edit, and annotate PDF documents easily. Unlike some other feature -rich apps, PDF Expert 5 does not feel cultured. The elegant design makes the app easy to use. PDF Expert is an assistive app because of its  text-to-speech integration with the added benefit of extra features. One caveat, while the app is good for non-disabled and dyslexic users, I would not recommend the app for VoiceOver users because of some VoiceOver problems I have found. Readdle , the maker of the app, should work on fixing these VoiceOver problems so blind and visually impaired can also benefit from the app.  PDF files can be imported from numerous cloud storage services including Google Drive, Drop Box and SkyDrive or using the "open-in" feature of many other iOS apps . You can also view other file types, but the built in text-to-speech reader is only available for PDF do